Software Support Request Form
Company Name
Email Address
Phone Number
Fax Number
Contact Name
Which Screen or Report
Solution Required by
Program
Program Version Date
Urgency
Frequency
More Details about Problem

I have read the Program update notes from the HELP menu
I have read the Frequently Asked Questions section on this web site
I have downloaded and installed the current program update from this web site
I have downloaded and installed the Crystal Reports CRW-UFL update from this web site (if the problem is with a report and I hadn't previously loaded this update)
I have turned my computer off, restarted it and tried again
I have repaired the database (after restarting the computer)
The problem is still happening

To use this screen you must fill in the information above and then click on the [Send Request] button above. We will then (normally) reply via email - often within the hour but it may be the next business day.

If you can't (honestly) tick the check boxes at the bottom of the form because you haven't done these things then please do them before you email the problem to us as following these procedures fixes 90% of all problems reported to us.