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F.A.Q. - Frequently Asked Questions

• Changing Group Tax Calculations
• Electronic Funds Transfer FAQ
• Regenerate Past Periods or Cost Centre Info

• General Info about how to use our programs
• Backing Up Your Database
• Information about using EFT
• Creating/Changing Standard Letters
• Can't get out of EDIT CONTROL DETAILS screen
• Your program crashes often (possibly SQL errors)
• Sending us a Backup
• What to do if you can't access your database via your network
• Problems with Auto-Email functions in our software
• Windows Task Manager Processes Explanation
• Solutions to SOME problems encountered during Win-XP Setup
• Backing up Your Outlook Express Mail, Address Book, Mail Rules etc
• Computer viruses and how to combat them
• What is Spyware or Adware?
• How to Send/Receive Faxes using Windows-XP in-built Fax Service
• Printing Cheques and/or Receipts
• Balancing to Your Bank Account
• SQL Query Errors
• Illegal Function Call Errors or General protection Fault
• General Procedure to Follow if You Are Having Problems with your Program
• Repairing Your Database using Microsoft Access V2
• Cloning Your Database using Microsoft Access V2
• What if no ABN is quoted?
• Identifying your program or database name or location or Windows folder
• Setting up our software on multiple computers
• Copying our software from an existing computer to new computer
• Valid Bank BSB (Bank/State/branch) Codes show up as Invalid or Missing Code
• How to Run SQL Commands on our databases
• Remote Access to Your Database
• How to Email Reports and/or Letters
• Creating Adobe Acrobat PDF files easily (and for free)
• To print or email a screen dump
• Some reports print in landscape instead of portrait mode
• Importing your Bank Statements into Rent Master or Ausbroker
• How to Change Protected Data
• What to do if you are told that you have an incorrect Registration Code for your Program
• You Get Errors When Printing Reports
• You Get Errors When Printing Letters
• Setting the Country and Language Options correctly for Australia (Win-XP)
• Setting the Country And Language Options correctly for Australia (Vista)
• Setting the Country And Language Options correctly for Australia (Windows-7)
• How to Email Letters as PDF Files
• You have Windows Vista on your computer instead of Windows XP
• You have Windows-7 on your computer instead of Windows XP
• Microsoft Update and the "This Not a Genuine Copy of Windows" Error Message
• Windows "Blue Screen" Error Messages
• Installing (or Reinstalling) and updating your software
• The program opens in a small screen instead of full screen
• How Secure is YOUR Password

When we are told that these calculations have changed and what they are now supposed to be we will update the list shown on this web-site on the Tax Tables screen. You can then change them yourselves using the instructions on that page.

You can regenerate the Month End G/L Export information again for a prior month but Do this on a temporary copy of your database.

1. Choose SAVE DATABASE AS from the payroll FILEmenu and save your database as PAY-JUNK.MDB as the rest of this process will mess up your YTD figures.
2. Make sure that the current payroll database is now PAY-JUNK.MDB (if not choose SELECT NEW DATABASE from the FILE menu and change to it.
3. Zero out ALL MTD figures in the system
4. Delete all current PTimSht and PPAYSUM data
5. process the Regenerate Prior period for a chosen month
6. Update the first period
7. Update the second period
8. Update the third period
9. if there are 5 periods in the month then Update the fourth period
10. Export the G/L data (or clear it)
11. Update the last pay period
12. Print the G/L Export information.
13. Change back to your live Payroll Database again using SELECT NEW DATABASE from the FILE menu and clicking on your live database file.