We suggest that you print this out now and keep it. Then you will have written instructions on how to install program updates and how to send us a copy of your database if we request it etc.

Before printing the page you might like to click on the VIEW menu (in Internet Explorer only) and then TEXT SIZE and then SMALLEST in order to automatically reduce the number of printed pages that it takes to provide a hard copy of this page.

Note that Rent Master and Ausbroker will NOT run on Windows-7 64-bit
but WILL run on Windows-7 32-bit so if you purchase a new computer
make sure that it contains the 32-bit version of Windows-7 (Read This)

You can find out what your Program Folder is by using this method.

If you decide to use the SAVE option (recommended) then, once the download has started, you will see a check box (on the download progress form) saying "Close this Dialog Box when Download Complete". Make sure that this box is NOT ticked. You will also notice that there is a button marked OPEN (or RUN) on this form but it is greyed out and so you can't click on it. Once the download has completed this button will be enabled so that you can click on it and you should do so to start the installation of the program update.

If the OPEN or RUN button wasn't displayed at the end of the download process then you can open the update file in Windows Explorer - just Start Explorer, double click on the program folder and then double click on the update file name (eg Rent-Upd.exe, Brok-Upd.Exe, Payr-Upd.Exe etc) that you downloaded.

When you OPEN the program update file you will get a message box displayed. You have to click on the OK button to close this box and move on. This box will tell you the DATE of the program update. You should check this date to make sure that it is reasonably recent. If it's more than a month old then the chances are that you didn't download the update correctly. It should show the same date as is shown on this web page.

Click on the OK button to close the message box and then click on the UNZIP button to install the update. If it's a program update then the program should start automatically after the update has been installed. When the program update has been installed and the program starts it will check to see whether the database format needs to be updated as well and if so it will go through an automatic process to do this. It will also update a number of other parts of the database and may display several messages (which you should read and then close) during the process.

If you need to update multiple computers in a network then you can either

• download and install the program update onto every computer
• download the program update and save it to USB memory disk and then use the USB memory Disk to update each computer
• download the program update and save it to a hard disk on your network and then use that saved file to update each computer
• download and install the program update onto the main computer and then run NETWORK PROGRAM UPDATE on the others.

If you go into our program and look in the title bar it will tell you where your database is located. This is especially important if you accessing the program from multiple computers over a network. It might say something like

  G:\RentMstr\RentTemp.Mdb or \\Reception\C\RentMstr\RentTemp.Mdb

  K:\Broker\BrokLive.Mdb or \\BackOffice\C\Broker\BrokLive.Mdb

The NETWORK PROGRAM UPDATE option copies the latest version of ALL of the program files, letters etc from the most up to date computer to the other computers that it can see through the network. It can automatically copy in either direction depending on where it finds the latest versions. (It can even update in both directions and copy a later version of the program from computer A to computer B and then copy a later version of a letter from Computer B to Computer A). To access this go to the DATABASE menu in your program and click on NETWORK PROGRAM UPDATE. You can only run it on one computer at a time and no one else may be using the program on another computer while the copy is in progress.

The Standard program folders that we use are listed below. Note that you MUST install and run the program from your own hard disk and not over the network.Only the database should be accessed via the network.

Note that the program update download files in this page require you to already have installed the full program from our distribution CD before you install the program update.

If you know that there is a new program update on our web site but when you view the download page the update still has an old date on it REFRESH your browser. (In internet explorer you click on the REFRESH button, click on REFRESH in the VIEW menu or just press the F5 key). If, you can see the updated file but when you click to download, it the download happens very quickly and you still have the old version running then your browser has cached the file onto your hard disk instead of downloading it again. To clear the cache click on INTERNET OPTIONS from the TOOLS menu and then in the GENERAL page click on the button to DELETE FILES in the TEMPORARY INTERNET SETTINGS section and you might like to also click on the CLEAR HISTORY button in the HISTORY section as well - just to make sure. Then try to download the file again.

If you get an error saying that the update file is not a valid WIN-32 application then you probably downloaded the file at the same time that we were updating it. Wait for 10 minutes and then download it again and you should be OK.

The current program update contains ALL program changes made to the software since the original distribution CD was written. You only ever have to install the latest program update from our web site to be completely up to date.

If your distribution CD was produced prior to May-2002 then you will ALSO need to download and install the Crystal Reports UFL Update file (Crystal Reports UFL Update) which adds extra functionality to some of the reports in the software.

See the Rent Master FAQ section for more information.

For Rent Master you will need to install two updates from our Web Site...

• Rent Master Program Update
• Crystal Reports UFL Update (update Crystal Reports - only need to do this once)

For Ausbroker you will need to install two updates from our Web Site...

• Ausbroker Program Update
• Crystal Reports UFL Update (update Crystal Reports - only need to do this once)

Once you have installed these updates to EVERY computer that accesses Rent Master or Ausbroker you can check that the correct files have been installed by checking this list.

Before printing the page you might like to click on the VIEW menu (in Internet Explorer) and then TEXT SIZE and then SMALLEST in order to automatically reduce the number of printed pages that it takes to provide a hard copy of this page. Don't forget to change it back to medium after you have printed the page!

Please don't attempt to EMAIL your database to us as even a zipped up backup will probably be too large to get through most email servers as most ISPs tend to block very large attachments.

BEFORE you attempt to send us a copy of your database - read this WHOLE section first!! If we ask you to send a copy of your current backup disks to us you can do this by following these steps...

Sending us a backup using FTP (File Transfer Protocol)

There is now an option in the DATABASE menu of Rent Master and Ausbroker to FTP DATABASE TO GO SOFTWARE. You can use this option to send us a copy of your database (the data that you are currently working on.).

If you want to send us an older version of your data (eg RENT0405.Mdb) then you can just open that database as normal and while it is open choose the FTP DATABASE TO GO SOFTWARE option from the DATABASE menu. Don't forget to change back to your normal database again afterwards.

Once you have selected the FTP option you will be asked to type PROCEED to continue. If you are asked for a password instead then you should download and install a program update first as you have a very old version of the program and a program update should be done to see if THAT fixes your problem.

You will be given a warning that No one else may be using the system if you attempt to zip up the database! Are you sure that you want to proceed? so you need to make sure that you don't have the program open on ANY other computer in your office - then click on YES. During the compression process a black screen will be displayed showing the progress.

Once the database has been zipped up a message will be displayed saying that the database has been compressed. You need to click on the OK button to proceed further. At this stage everyone can go back to using the program again.

The database will then be sent to GO Software using the FTP facility. This may take some time (perhaps 30 minutes depending on the upload speed of your internet connection). During this time another black screen will be displayed showing the progress.

When the database has been sent to us a message will be displayed saying so and suggesting that you send us an email saying that you have sent us a backup and WHY you sent it to us. Go into your Email program and start a new email and address it to . Don't forget to include all of the relevant client, landlord, property, tenant, creditor, disbursement codes etc so that we know exactly what you are talking about. In about 90% of cases our customers tell us that they were having a problem with such-and-such without telling us which screen, which codes etc and so we are unable to look at the problem until this has been clarified.

From what we've been told by many conveyancers the AIC has decided to NOT act in what we believe is in the best interests of their members and to engage in what may be anti-competitive behaviour. As we understand it (and correct us if we're wrong) they have refused to allow the developers of the Top-Forms product to access their contract and other documents from 1st July 2010 due to them entering into an agreement with another developer. If this is the case they should NOT be following this path (unless you all agree with them doing it) as many (most) of you were very happy with the Top-Form product and had no desire to change. (The AIC may very well be entitled to be involved in the development of another product in competition with Top-Forms (but only if their members think that this is a good idea) but why prevent Top Forms from competing with their own well established product?)

As a result you may now have to pay a MUCH higher price (for possibly a more comprehensive product) than you were previously paying. Many of you have told us that you don't WANT to go down this path but you feel that you have no choice but to go along with them. That is hardly the AIC HELPING you out!

Because of the AIC's choice with regard to the forms and their contract I have decided to put up a copy of the forms onto my website so that conveyancers (and possibly land agents as well) can download them. This won't help you with using the AIC contract (you could use the REI contract instead) but at least you can use the forms in Word. To get copies of these forms all I have done is gone to the SA Govt Legislation website and gone to the Land and Business (Sale and Conveyancing) Regulations 1995 page and downloaded a RTF copy of the current regulations. (RTF - Rich Text Format - is an alternative document format supported by many word processors). Once I had the regulations document I opened it in Word and copied out (what I think are) the relevant sections and saved them as separate Word documents and then put those documents onto my web site. If the SA Government decides that I've done the wrong thing by putting copies of their forms onto my website then they may ask me to remove them (which I will) but if this happens you still know how YOU can use the same process to get your own copies.

• Form 1
• Form 1a
• Form 2
• Form 2a
• Form 3
• Form 4

Now, the AIC is there ONLY to provide support for their members. They do this by representing their members when dealing with the LTO or other government organisations and possibly the media. They may also choose to develop and provide a contract of Sale and other documents and even software for their members to use as another service. There are probably many other ways that they can (and do) represent the interests of their members as well.

Now if they do develop (or pay to be developed) software or documentation then it's fair enough that they may CHOOSE to charge a fee for their members to have the right to use those documents/software (although they COULD also make them available at no additional cost as part of your normal membership fee). They could (and should) provide them in at least PDF format and Word format and even as part of a software package they may provide/sell/rent to their members. They could even allow non-members to use their documents/software but at a higher price. That may even encourage non-members to join the AIC (and possibly allowing the AIC to reduce YOUR membership fees). However if a software developer wishes to provide another means of filling them out automatically and printing them then the AIC SHOULD (if acting in the interest of their MEMBERS) enter into a reasonable agreement with such a software developer (eg Top Forms) where either the developer or the conveyancer may have to pay a fee for the use of the forms in that software.

Many of you use our software (which doesn't include provision to print the AIC contract anyway) but now I've been told that you feel that you are being forced to change to the AIC's product. That's OK if you WANT to change but it's NOT ALRIGHT if you DON'T want to change.

I'd suggest that you tell whoever is NOT acting in the YOUR best interests (and that of other AIC MEMBERS) to start doing so. If they don't listen to you individually then I suggest that you band together and call a special general meeting of the AIC and TELL them what you want. This may result in you putting forward a "motion of no-confidence" in the board and (if carried) resulting in sacking them and you electing a new board who WILL do what the MAJORITY of the members want without "treading on the toes" of other members. Neither the elected officials or the employed staff of the AIC OWN the AIC - the MEMBERS do.

Remember, there is nothing wrong with the AIC developing documents and/or software for the benefit of their members and making that available to their members but they cannot and should not involve themselves in anti-competitive behaviour or act in an apparently arrogant way to force their members into doing something that their members do not wish to do. By attempting to force you to change they are damaging YOUR businesses as they are forcing you to pay more than you need to in order to get your job done. Even if you were the ONLY conveyancer who wanted access to the documents in Word format - it would cost the AIC NOTHING to allow you to do so - and they could charge you a fee for using them in this format. (The easiest way for them to do this would be to charge you either a once only fee for access to the CURRENT document versions or an annual fee for access to the latest versions of their documents - in ANY common format.)