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We suggest that you print this out now and keep it. Then you will have written instructions on how to install
program updates and how to send us a copy of your database if we request it etc.
Before printing the page you might like to click on the VIEW menu and then TEXT SIZE and then SMALLEST in order to automatically reduce the number of printed pages that it takes to provide a hard copy of this page.
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If you have only one computer with our software on it and that computer has internet access then you CAN just OPEN (or RUN) the update file(s) from our download web page and they will install automatically. However it's much better to choose the SAVE option to save the download file to your program folder and then open it using windows explorer. When you choose to save the download file you will manually have to select your program folder before saving the file. You can find out what your Program Folder is by using this method. If you decide to use the SAVE option (recommended) then, once the download has started, you will see a check box (on the download progress form) saying "Close this Dialog Box when Download Complete". Make sure that this box is NOT ticked. You will also notice that there is a button marked OPEN (or RUN) on this form but it is greyed out and so you can't click on it. Once the download has completed this button will be enabled so that you can click on it and you should do so to start the installation of the program update. To open the update file in Windows Explorer just Start Explorer, double click on the program folder and then double click on the update file name (eg Rent-Upd.exe, Brok-Upd.Exe, Payr-Upd.Exe etc) that you downloaded. When you OPEN the program update file you will get a message box displayed. You have to click on the OK button to close this box and move on. This box will tell you the DATE of the program update. You should check this date to make sure that it is reasonably recent. If it's more than a month old then the chances are that you didn't download the update correctly. It should show the same date as is shown on this web page. Click on the OK button to get rid of the message box and then click on the UNZIP button to install the update. If it's a program update then the program should start automatically after the update has been installed. If you are downloading a reports only update then you will need to click on the CLOSE button after the reports have been installed. When the program update has been installed and the program starts it will check to see whether the database format needs to be updated as well and if so it will go through an automatic process to do this. It will also update a number of other parts of the database and may display several messages (which you should read and then close) during the process. If you need to update multiple computers in a network then you can either
If you go into our program and look in the title bar it will tell you where your database is located. This is especially important if you accessing the program from multiple computers over a network. It might say something like
G:\RentMstr\RentTemp.Mdb or \\Reception\C\RentMstr\RentTemp.Mdb
or
K:\Broker\BrokLive.Mdb or \\BackOffice\C\Broker\BrokLive.Mdb
so a good place to save the program update would be to the G:\RentMstr folder or K:\Broker folder (or whatever your title bar says).
Then you can go to every computer and click on START and then RUN and then enter G:\RentMstr\Rent-Upd.Exe or K:\Broker\Brok-Upd.Exe to run
the program update on that computer.
The NETWORK PROGRAM UPDATE option copies the latest version of ALL of the program files, letters etc from the most up to date computer to the other computers that it can see through the network. It can automatically copy in either direction depending on where it finds the latest versions. To access this go to the DATABASE menu in your program and click on NETWORk PROGRAM UPDATE. You can only run it on one computer at a time and no one else may be using the program on another computer while the copy is in progress. ![]() If you need to copy the program updates to another computer then you could choose the SAVE option and set the save LOCATION to E:\ (or whatever the drive letter is for your USB memory Disk) to save the file onto a USB memory disk. Then insert this USB memory Disk into each computer that you want to install the program update onto and open the update file from the USB memory Disk in each machine that you want to update. Note that these devices are quite cheap now. Dick Smith has a pack of 5 x 128Mb memory disks for only about $50.00 while individually they are only about $20.00. If you can it's a better idea to get a bigger USB memory Disk as you can get quite large USB memory Disks for under $100.00 now. We no longer support copying the updates via floppy disk as they are too big to fit onto one floppy disk. |
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If you have any trouble getting the download to work by clicking on the links above try clicking on the Full List of Download Files Link and then double clicking on the update file that you need. Note that the program update download files in this page require you to already have installed the full program from our distribution CD before you install the program update. If you know that there is a new program update on our web site but when you view the download page the update still has an old date on it REFRESH your browser. (In internet explorer you click on the REFRESH button, click on REFRESH in the VIEW menu or just press the F5 key). If, you can see the updated file but when you click to download, it the download happens very quickly and you still have the old version running then your browser has cached the file onto your hard disk instead of downloading it again. To clear the cache click on INTERNET OPTIONS from the TOOLS menu and then in the GENERAL page click on the button to DELETE FILES in the TEMPORARY INTERNET SETTINGS section and you might like to also click on the CLEAR HISTORY button in the HISTORY section as well - just to make sure. Then try to download the file again. If you get an error saying that the update file is not a valid WIN-32 application then you probably downloaded the file at the same time that we were updating it. Wait for 10 minutes and then download it again and you should be ok. The current program update contains ALL program changes made to the software since the original distribution CD was written. You only ever have to install the latest program update from our web site to be completely up to date. If your distribution CD was produced prior to May-2002 then you will ALSO need to download and install the Crystal Reports UFL Update file (CRW-UFL.EXE) which adds extra functionality to some of the reports in the software. All update files can be saved to a single floppy disk for distribution if required as all files are less than the 1.44Mb in size. Note that in Rent Master the reports require a separate update file as otherwise the total Rent Master update would be more than the 1.44Mb limit for a floppy diskette. |
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We have started to use some new functions which were originally not available from Crystal Reports. One report using this new functionality is the Arrears List in Rent Master. If you get a formula error in your arrears report (or another report) then you probably need to download and install this Crystal Reports UFL Update. (1.5Mb Thu 10-Apr-2008 15:10) See the Rent Master FAQ section for more information. For Rent Master you will need to install three updates from our Web Site...
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We have started to use some new functions which were originally not available. These include Faxing and Emailing information and possibly Graphing Functions. To use these functions you may need to install our Extra Support Files Update as well as our (926kb Tue 25-Nov-2008 12:45) These need to be installed to your Windows folder which might be C:\Windows or perhaps C:\WinNT depending on who installed it onto your computer. (We have even known people to install Windows to C:\Win98 or C:\Win95 or C:\WinXP etc as well). You can find out what your Windows Folder is by using this method. |
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